We aim for all orders to be processed the following working day, where possible. Please allow for possible delays during busier periods e.g. Christmas, Sales, Bank Holidays etc. We do not offer a next day delivery service. 98% of parcels arrive within 3 days of shipping.
Please note as we strive to be environmentally friendly and promote recycling, some items may be shipped in re-used/up-cycled cartons/boxes
|England, Scottland & Wales||£3.95|
|Free when you spend £25.00|
|Free when you spend £35.00|
|Collection from S64 8FB||Free|
Any customs charges are to be settled by the customer, if parcel is returned to us due to non payment of any charges occurred then postage will not be refunded.
Collection is completely free from 9 Fossard Gardens, Swinton, Rotherham, S64 8FB. Please assure your mobile number is left on your order to enable us to arrange collection for your order.
REFUNDS & EXCHANGES
We're more than confident that you will love your products, however if an item arrives which is faulty or damaged, we will be happy to offer an exchange, or refund if the item is out of stock. All damages must be reported within 48 hours of receiving the item. We may ask for details and or images of the damaged items. Please note you must be able to print your own label to process any faulty/damage returns.
If you change your mind on a product, then you are entitled to return the product to us, providing it is new and in an unused condition. The return postage must be sent tracked, and the postage cost must be covered by the customer. We will not refund the original postage cost, and there will be a 20% restocking fee.
All personalised items are non returnable unless faulty
Please contact us should you wish to refund or exchange any items.