Informativa sulla cancellazione

Purchase Options & Cancellations

Some products may be available as a subscription or pre-order. The following explains how these purchases work and how you can change or cancel them.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the frequency you select when placing your order.

Your payment details will be stored securely by our payment provider and you will be charged for each scheduled delivery unless your subscription has been paid for in advance.

You can manage, change or cancel your subscription at any time using the subscription management link provided in your order confirmation or subscription emails.

Cancellations must be made before your next order has been processed. If an order has already been processed or dispatched before your subscription is cancelled, the cancellation will apply to future deliveries and our standard Returns & Refunds Policy will apply to the order already processed.

Cancelling your subscription will stop future subscription orders and payments. It does not automatically cancel or refund orders that have already been processed.

Please see our Returns & Refunds Policy for further information about returns and refunds.

Pre-Orders

A pre-order allows you to purchase a product before it is available for immediate dispatch. The expected availability or dispatch information will be provided on the relevant product page where possible.

Depending on the product, we may take full payment, a partial payment or a deposit when your pre-order is placed. Where a balance remains payable, this may be collected at a later date in accordance with the information provided when you order.

If you wish to cancel a pre-order before it has been dispatched, please contact us as soon as possible.

Once a pre-order has been dispatched, our standard Returns & Refunds Policy will apply.

Nothing in this policy affects your statutory rights.