Informativa sui rimborsi

Returns

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

If you've simply changed your mind, items must be returned in their original condition, unused and, where applicable, in their original packaging.

To request a return, please contact us at justwicks@hotmail.com before sending your item back. We will provide you with the return address and instructions.

For change-of-mind returns, the customer is responsible for the cost of returning the item to us. We recommend using a tracked postal service, as we cannot be responsible for returned items until they reach us.

Items returned to us without first requesting a return may not be accepted.

You can contact us with any questions about a return at justwicks@hotmail.com.

Damaged, Faulty or Incorrect Items

Please check your order as soon as it arrives.

If your order has arrived damaged, defective or you have received the wrong item, please contact us as soon as possible. We ask that delivery damage is reported within 48 hours where possible, as this helps us investigate the issue with our delivery provider.

Where an item is faulty, damaged or incorrect, we will arrange an appropriate resolution and, where a return is required, we will cover the reasonable cost of returning the item.

Nothing in this policy affects your statutory rights.

Exceptions & Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including items made to your specifications or clearly personalised.

Gift cards are also non-refundable except where required by law.

Please contact us if you're unsure whether an item can be returned.

Sale, clearance or imperfect items remain subject to your statutory rights. Where an imperfection or defect was clearly disclosed before purchase, this will be taken into account when assessing a return relating to that particular imperfection.

Exchanges

If you'd like to exchange an item, the easiest option is to return your original item and place a new order for the replacement.

For change-of-mind returns, the customer is responsible for the return postage.

We reserve the right to make an appropriate deduction from a refund if an item's value has been reduced as a result of handling beyond what would reasonably be permitted when examining an item in a shop.

Refunds

Once we receive your return, we will inspect it and confirm your refund.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.

For eligible cancellations, we will also refund the cost of our standard delivery service. If you chose a more expensive delivery option, such as an express service, we are only required to refund an amount equivalent to our standard delivery charge.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.

Your statutory rights are not affected by this returns policy.