DELIVERY & RETURNS

DELIVERY

We aim for all orders to be processed the following working day, where possible. Please allow for possible delays during busier periods e.g. Christmas, Sales, Bank Holidays etc. We do not offer a next day delivery service. 

98% of parcels arrive within 3 days of shipping

Our current locations that we ship to are as follows:

England, Scotland, Wales & Northern Ireland

Please note as we strive to be environmentally friendly and promote recycling, some items may be shipped in re-used/up-cycled cartons/boxes

COLLECTIONS

We're pleased to offer a Click & Collect service, when placing your order please either leave a note, contact us via our website or social media platforms to arrange a suitable collection time.

All orders are to be collected from the following address:

Fossard Gardens, Rotherham, S64 8FB

(House number will be given upon purchase)

REFUNDS & EXCHANGES

We're more than confident that you will love your products, however if an item arrives which is faulty or damaged, we will be happy to offer an exchange, or refund if the item is out of stock. All damages must be reported within 48 hours of receiving the item. 

 

If you change your mind on a product, then you are entitled to return the product to us, providing it is new and in an unused condition. The return postage must be sent tracked, and the postage cost must be covered by the customer. We will not refund the original postage cost, and there will be a 20% restocking fee.

All personalised items are non returnable unless faulty

Please contact us should you wish to refund or exchange any items. 

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